FinView.ai – Transforming Debt Recovery with Intelligent Automation
Client: FinView.ai
Industry: FinTech, Debt Collection, SaaS
Services Provided : Product Design, Full-Stack Development, Automation Workflows, API Integration, Mobile App Development, Compliance Architecture
Platform: Cross-Platform Web & Mobile SaaS Application.
Website URL : https://www.finview.ai/
Project Overview
FinView.ai is redefining how debt recovery is managed with a new kind of platform—automated, intelligent, and radically user-friendly. Built for modern debt collection agencies, it streamlines recovery operations while offering debtors a seamless, stress-free digital experience.
The team at FinView.ai partnered with Enfiweb to conceptualize and build a powerful product ecosystem that integrates compliance, communications, payments, and analytics in one place. The result: a platform that empowers debt professionals to automate repetitive tasks, make informed decisions, and build trust-based relationships with clients. and museum-quality storytelling.
The Challenge
Traditional debt collection processes are outdated—manual, fragmented, and often lead to negative user experiences. Our client’s vision was to build a modern debt collection solution that:
- Replaces manual communication with intelligent workflows
- Empowers debtors with a mobile-first self-service portal
- Ensures GDPR and financial compliance from day one
- Provides real-time insights for faster, data-driven decision-making
Enfiweb was selected to translate this ambitious vision into a secure, scalable, and flexible cloud solution that would be used by financial institutions and collection agencies across Europe.
Our Solution
We delivered a feature-rich platform backed by modern engineering, efficient UX, and scalable infrastructure:
Unified Agent Dashboard
A powerful workspace for case managers to view debtor profiles, assign tasks, initiate workflows, and track real-time interactions from one centralized interface.
No-Code Workflow Automation
We developed a visual workflow builder allowing managers to automate debtor communications across channels (SMS, email, app push) without writing a single line of code.
Fully Branded White-Label Mobile App
The self-service mobile app enables users to manage their payments, update personal information, or request support—all branded to match agency identity.
Insights & Performance Analytics
Custom dashboards and pre-built reports help organizations monitor recovery rates, agent performance, and debtor engagement in real time.
End-to-End Security & Compliance
We implemented encryption, access controls, audit logs, and GDPR-safe data handling to meet the strictest financial industry regulations.
Seamless Integrations
ProtonBits engineered API connections for Microsoft 365, MultiSafePay, SendGrid, Messagebird, and other key systems for real-time synchronization across tools.
UI/UX Highlights
Our design team focused on creating an interface that balances functionality and empathy.
Key goals were:
- Trust through Design : Friendly visual cues, clear calls to action, and accessible language reduce friction and stigma around debt.
- Clear Visual Hierarchy : Smart use of cards, tags, and filters helps agents and debtors prioritize important task
- Accessibility Compliance : Color contrast, keyboard navigation, and screen-reader compatibility built into every screen.
Technologies Used
Frontend - React.js, Tailwind CSS, Redux
Backend - Node.js, Express.js
Database - React Native
Hosting - MongoDB
DevOps- Docker, AWS EC2, AWS S3, CloudFront CDN
Integrations - Microsoft 365, MultiSafePay, Messagebird, SendGrid, Auth0
Compliance- GDPR, PCI-DSS
Real-World Impact
40% faster case resolution through automation and intelligent workflows
60% more digital payments after launch of the mobile self-service app
30% time saved per agent thanks to streamlined task automation
Adopted across 5 countrieswithin the first year of release
Final Thoughts
FinView.ai is a prime example of ProtonBits’ strength in building next-gen SaaS platforms that are complex behind the scenes but simple for users. By combining intelligent design, powerful automation, and secure architecture, we helped turn a niche financial tool into a scalable global solution.