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Refund Policy

Refund Policy

Thank you for choosing Enfiweb (“we,” “our,” or “us”) for your digital solutions and services. We appreciate your trust and are committed to delivering high-quality results. This Refund Policy outlines the conditions under which refunds may be granted, along with applicable limitations.

1. Scope of Policy

This policy applies to all services provided by Enfiweb, including but not limited to:

  • Website development
  • Mobile app development
  • Software solutions
  • IT consulting and support
  • Maintenance and digital services

2. Refund Eligibility

2.1 Service Agreements & Contracts
Refunds are subject to the terms outlined in your signed agreement or project proposal with Enfiweb.

  • If a project is canceled before work begins, you may be eligible for a partial refund after deducting administrative or processing costs.

2.2 Advance / Prepaid Services

  • For services billed in advance (such as monthly retainers or prepaid hours), no refunds will be issued once work has started within the billing period.
  • Any unused portion may be refunded at our discretion, depending on the agreement.

2.3 Custom Development Projects

  • Due to the nature of custom development, refunds are generally not available once the project has started.
  • If you are not satisfied, we encourage you to contact us so we can resolve concerns through revisions or improvements.

3. Non-Refundable Items

The following are strictly non-refundable:

  • Consultation, setup, or discovery phase fees
  • Completed or partially delivered work
  • Milestone payments already approved
  • Third-party tools, software licenses, domains, or hosting purchased on your behalf
  • Delays caused by lack of client communication, approvals, or required inputs

4. Refund Request Process

To request a refund:

  • Submit a written request to info@enfiweb.com
  • Include your project details, payment proof, and reason for the request
  • Requests must be made within 30 days of the issue

We will review your request within 7–15 business days and notify you of the decision.

5. Refund Processing Timeline

  • Approved refunds will be processed within 10–15 working days
  • The amount will be credited to the original payment method

6. Dispute Resolution

In case of any dispute, Enfiweb will attempt to resolve the issue amicably through discussion and mutual agreement. If unresolved, the matter will be governed by the laws of India.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

📧 Email: info@enfiweb.com
🌐 Website: https://enfiweb.com

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